How did your interpretation
of the message change from one modality to the next?
I found that my
interpretation of the same message changed from one modality to the next in
that I felt more empathetic as the message transitioned from writing to voice, and
finally in-person. I could better
understand what emotions were being conveyed through the last two modalities.
What factors influenced how
you perceived the message?
The factors that
influenced how I perceived the message were tone of voice and facial
expression. In the email, the structure
of the message (greeting/request/closing) influenced how I perceived the
message.
Which form of communication
best conveyed the true meaning and intent of the message?
Although I was
more comfortable with the in-person format, I would say that the email worked
best for me. I say this because it is
something that I can reference when I have the opportunity to fulfil the
request. The in-person would be my
second choice and the voicemail would be last.
What are the implications of
what you learned from this exercise for communicating effectively with members
of a project team?
What I took away
from this exercise as it relates to communicating effectively with members of a
project team, is that the modality should fit the content of the message. In this scenario, it was clear that the
request was of an urgent nature and there were a few details and options for
fulfillment within the message. I
thought it would be best to document the request for clarity and easy reference
of both parties involved.
References
The Art of
Effective Communication. Retrieved from http://mym.cdn.laureate-media.com/2dett4d/Walden/EDUC/6145/03/mm/aoc/index.html
I agree the latter two modalities showed more expression, but the email was the more professional method. I personally prefer email because I prefer to stay out of the front lines. Even though Jane was not confrontational in her face-to-face with Mark we do not know Mark's response. Some, like me, prefer written correspondence to perfect thoughts over immediate responses.
ReplyDeleteI found the f2f delivery to be most effect. Ultimately, any message delivered needs to be finalized with a written confirmation so that everyone is on the same page. The thing that bothered me most about all three messages was that they were not direct and did not request that the recipient acknowledge their understanding of the message or their intent to comply with the request.
ReplyDelete